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Policies and Shipping

Satisfaction Guarantee

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

Return Policy: In-Store Purchases

  • 30 Day 100% Money Back Guarantee. We want you to love it. If you don’t love it, bring it back and we’ll help you find something you do or refund your purchase in the same manner you paid. Sorry, cash has to be refunded by check. All amazing deals have a little fine print.
  • Bicycles may be returned for a full refund if they are in new condition.  Special orders up to a 20% restocking fee.  Bicycles that have been ridden may be returned for resale value of the bike.

Return Policy: Online Purchases

  • You may ship an item back to us if it is defective or not to your satisfaction within 30 days of purchase. Ship returns via Ground UPS or insured US Mail (we do not accept CODs).

Free Shipping on Orders Over $100*

  • We offer free shipping on qualifying orders over $100 shipped within the United States. Make sure to take free shipping into account when comparing prices! See the fine print below.

Shipping Fine Print

  • Free shipping offer valid on orders with a subtotal of $100 or more; other discounts applied to your order could change your subtotal
  • Shipping limited to standard shipping to U.S. addresses in the contiguous U.S. only (Alaska & Hawaii do not apply)
  • Shipping excludes oversized items such as trainers, car racks, fenders, wheels, tires, floor pumps, baskets, trailers, and bikes
  • Shipping is limited to stock on hand, is non-transferable and is not redeemable for cash

Pricing Disclaimer

At Kyle's Bike Shop, we take pride in offering you up-to-date information on cycling products, events and more. We make every effort to maintain an accurate online catalog, but some product and inventory information may not reflect real-time in-store inventory. If we make a mistake, we'll do our best to help you find the right gear to meet your cycling needs. Please contact us with any questions or discrepancies. 

Thank you for shopping with Kyle's Bike Shop!